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I got locked out of my account. Why?
I got locked out of my account. Why?
Sonal Ravi avatar
Written by Sonal Ravi
Updated over a week ago

We lock accounts as a security measure against hackers who may try to hack into your account. When we detect 10 failed login attempts, we immediately lock your account for 24 hours to secure your data.

Don't worry! After 24 hours, you regain access to your account automatically. If it wasn't a hacker and you made multiple login attempts, you can either wait for 24 hours or contact us. If it wasn't you, we got you! Your account is safe.

We can verify your identity, unlock your account, and help you reset your password.

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